What payment methods do you accept?

We accept all major credit/debit cards, as well as [PayPal / Shop Pay / Apple Pay — adjust to what you actually offer]. All transactions are encrypted and secure.

Can I change or cancel my order after placing it?

Since orders are processed quickly, please contact us within a few hours of placing your order if you need to make changes. Once an order has shipped, we're unable to modify or cancel it.

Do you offer discounts or promotions?

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How long does shipping take?

Orders are dispatched within 1–2 business days. International delivery typically takes 7–12 business days from dispatch, though this can vary based on customs and local courier delays.

Do you ship internationally?

Yes! We currently ship to [list countries/regions, or "most countries worldwide"].

Will I have to pay customs fees?

Some countries may charge import duties or taxes on international orders. These fees are the customer's responsibility and are not included in your order total.

How can I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number and link.

My tracking hasn't updated in a while — is something wrong?

Tracking updates can sometimes lag, especially during customs clearance. If there's been no movement for over 7 days, reach out to us and we'll help investigate.

What is the scratcher made of?

The base is durable cardboard, wrapped in tightly woven natural jute for long-lasting scratch resistance, set on a sturdy wood frame.

Is the wand toy included with every scratcher?

Yes — every scratcher order includes a free feather teaser wand with a jingling bell, while supplies last.

Will this work for all cats?

Most cats are naturally drawn to jute and interactive spinning toys, but individual preferences vary. We recommend placing it in a high-traffic area and encouraging your cat with the included wand toy to help them discover it.

How do I clean the scratcher?

Simply shake or vacuum off loose debris. Avoid soaking the base, as it's made of cardboard and could warp if it gets wet.

What is your return policy?

We accept returns within [X] days of delivery for unused, undamaged items in original packaging. [Adjust based on your actual policy.]

My item arrived damaged or faulty — what do I do?

Please contact us within 48 hours of delivery with photos of the damage, and we'll arrange a replacement or refund.

How long do refunds take to process?

Once your return is received and inspected, refunds are typically processed within [X] business days back to your original payment method.